Shipping policy
Shipping Policy – Veloria
Last updated: May 6, 2026
Veloria orders are shipped through our international fulfillment partner. Tracking information is provided for every order via email once your order is dispatched.
Shipping Cost
All Veloria orders ship free worldwide, with no minimum order required. Customs duties and import taxes for international orders are not included — see the Customs, Duties & Import Taxes section below.
Order Processing Times
Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected delivery address.
During peak periods and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Estimated delivery times depend on your location. Typical transit times after dispatch:
- United States: 7–12 business days
- United Kingdom & Europe: 7–12 business days
- Australia & New Zealand: 5–15 business days
- Rest of world: 10–20 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays in transit or tracking updates that are outside of our control. For international shipments, customs delays may also occur and can extend delivery times beyond the estimates above.
Customs, Duties & Import Taxes
For international orders, the customer is the importer of record and is responsible for any applicable customs duties, import taxes, or fees levied by the destination country. These charges are not included in the order total at checkout and are determined by your local customs authority. Veloria has no control over these charges and cannot predict their amount. If you refuse delivery due to unexpected customs charges, the order may be returned or destroyed by the carrier, and refunds in such cases are subject to our Return and Refund Policy.
Order Changes & Accurate Shipping Details
It is the customer's responsibility to ensure that all shipping details are accurate and complete at checkout. Incomplete or incorrect information may result in delayed processing or order cancellation.
If our system or fulfillment partner detects an address issue, our support team will contact you via email within 3 business days to confirm your details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.
If you notice an error in your shipping information, please contact us at support@veloriabaths.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this period.
Delayed Delivery
At Veloria, we understand the importance of receiving your order promptly and we strive to dispatch all orders as quickly as possible. However, delivery delays may occasionally occur due to circumstances beyond our control.
These may include courier disruptions, severe weather, transportation issues, customs processing, address verification problems, product availability, or payment processing delays. Should any such issues arise, we will notify you as soon as possible.
Veloria is not liable for delivery delays caused by external factors and cannot guarantee exact delivery dates. That said, we are always happy to assist and keep you informed about your order status.
Lost or Stolen Packages
Once a package has been handed over to the courier, it is outside of our direct control. If your package is lost or stolen, please contact us at support@veloriabaths.com, and we will do our best to assist you.
We recommend contacting the courier directly to file a claim, as most carriers have established procedures for lost or stolen packages. We will also follow up with the courier on your behalf when possible.
Please note that Veloria is not responsible for lost or stolen packages and such cases fall outside our refund policy. However, depending on the situation, we may offer a replacement. If the package cannot be located, filing a police report may be required.
Shipping Policy Changes
Veloria reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most current version before making a purchase.
By purchasing and using Veloria products, you agree to this Shipping Policy and any future updates.
If you have any questions or concerns, please don't hesitate to contact us at support@veloriabaths.com.
Business Information
Veloria, a brand of Awareness Avenue Jewelry LLC
7302 Yellowstone Road
Cheyenne, WY 82009
United States
Email: support@veloriabaths.com
Phone: +1 307-263-4228
Support hours: 24/7
Website: veloriabaths.com