Cancellation policy
Purchase Options & Cancellation Policy
Veloria offers a subscription option on selected products, designed to make sure you never run out of soap and to give you a better price for committing to ongoing deliveries. This policy explains how subscriptions work, how you'll be charged, and how to change or cancel at any time.
How Subscriptions Work
When you choose a subscription at checkout, you select:
- Quantity per delivery: 1, 3, or 5 bars per shipment
- Delivery frequency: every 1, 2, or 3 months
Your first order is processed immediately. From then on, your selected quantity will be shipped automatically at the frequency you chose, and your saved payment method will be charged on each renewal date.
You'll receive an order confirmation email before each shipment so you always know when a renewal is coming.
Pricing & Auto-Renewal
Subscription pricing is shown clearly at checkout, including the recurring price, frequency, and any introductory or first-order discount. After your first order, each subsequent shipment is charged at the standard subscription price unless we notify you otherwise.
Subscriptions auto-renew until you cancel. There is no minimum commitment — you can cancel at any time, with no fees and no questions asked.
Managing, Skipping, or Changing Your Subscription
You have full control over your subscription at any time. From your customer account or the link in any subscription order confirmation email, you can:
- Skip an upcoming shipment
- Change the delivery frequency
- Change the quantity per shipment
- Update your shipping address or payment method
- Pause or cancel your subscription
If you can't access your account, simply email us at support@veloriabaths.com with your order number and we'll handle it for you within one business day.
How to Cancel
You can cancel your subscription at any time using either of the following methods:
- Self-serve: Log in to your customer account or use the "Manage Subscription" link in any of your subscription order confirmation emails. Cancellation takes effect immediately and prevents any future charges.
- By email: Email us at support@veloriabaths.com with the email address on your account, and we'll cancel for you within one business day.
Cancellation is as simple and immediate as signup — there are no hoops to jump through.
Cancellation Timing & Refunds
Cancellation stops all future shipments and charges. Cancellation does not automatically refund a charge that has already occurred — if your subscription has already been billed for an upcoming shipment, that shipment will still be sent, and you will receive the product you've paid for.
If you wish to return a product you've already received, please refer to our Return and Refund Policy.
Failed Payments
If a renewal payment fails (for example, due to an expired card), we will attempt to retry the charge over the following days and notify you by email. If the payment cannot be successfully processed, your subscription will be paused automatically until you update your payment information.
Changes to This Policy
Veloria reserves the right to modify or update this Cancellation Policy at any time. Material changes affecting active subscribers will be communicated by email in advance. Continued use of your subscription after such changes constitutes acceptance of the updated policy.
Questions
If you have any questions about your subscription, billing, or cancellation, please contact us at support@veloriabaths.com.
Business Information
Veloria, a brand of Awareness Avenue Jewelry LLC
7302 Yellowstone Road
Cheyenne, WY 82009
United States
Email: support@veloriabaths.com
Phone: +1 307-263-4228
Support hours: Monday–Friday, 9am–5pm ET
Website: veloriabaths.com